Table of Content
In addition, the complaint alleges that Vivint’s conduct in turning over bogus debt to debt buyers or collectors was an unfair practice under the FTC Act. Despite higher equipment costs, Vivint manages to keep its monthly monitoring fees in line with the industry standard by offering monitoring plans starting at $19.99 a month. If you’re renting your current residence, Vivint’s smart-home systems and professionally-installed security equipment are probably not right for you. Consider one of thebest home security systems for renters, such as a more portable, DIY-installation system fromSimpliSafeorFrontpointinstead.
Customers have the option to pay for the equipment upfront with no contract or utilize Vivint’s Flex Pay financing option. With Vivint, you can monitor your cameras in real-time via Vivint’s mobile app. But you should also be able to access your security camera footage at any time, so video storage is essential. Vivint also provides cloud storage for all your recorded surveillance camera footage, allowing you to view your recorded footage on the mobile app or the touchscreen keypad at any time. Vivint’s Outdoor Camera Pro is the ideal solution for businesses that want to keep an eye on their outside property. This motion activated camera features night vision and motion sensors that proactively identify lurkers on your property, then plays a sound and lights up, letting them know they’ve been spotted.
Is Vivint better than ADT?
If you chose to finance your equipment, you can cancel at any time by paying off your Vivint equipment loan. Vivint isn’t accredited with the Better Business Bureau , and it currently has an F rating based on customer complaints and government actions against the business. Many of the complaints deal with contract issues, so read the fine print before signing. The cost of professional installation is as much as $99, though the fee is sometimes waived depending on current promotions. The time it takes to install your security system will largely depend upon the number of items in your package. With the wide array of technology it offers, Vivint allows customers to bundle its hardware into convenient customized packages for homeowners.
Vivint is currently offering installation for a flat rate of $99, but in the past installation costs have ranged from $99 to $199. Financing eligibility and terms subject to credit approval by one of Vivint’s third-party financing partners. Qualified customers may finance equipment purchase at 0% APR for up to 60 months. Month-to-month service agreement available when equipment is purchased upfront. Being able to access your business’s home automation and security devices at any time and from any location is another feature Vivint provides.
Billing and payment deception
I think he means that Front Point does not do the monitoring. Front Point contracts out the monitoring to a third party. Just sell the equipment and send it out in a box only to have another company contact you when the alarm is triggered?
Yours is one more story of a person who has a less-than-satisfactory interaction with one of these companies, and you are in good company. Sorry it did not go well with them - and thanks again for sharing. You have us scratching our heads on this one, since we only have one office - in McLean, Virginia - and none of them ever leave the office to sell.
Contract and Pricing
Our star ratings are based on a range of criteria and are determined solely by our editorial team. There are many different reasons to choose Vivint for your small business. Our smart technology not only protects your business, but keeps you connected to your business as well. Motion detectors that provide intrusion detection and trigger an alarm if a person is detected in the sensor’s field of view.
As for hanging tough on the initial term, many alarm companies lose money on the equipment, and make that back over time - that is where the initial contract term makes sense for the alarm company. Unlike Vivint, we offer a one, two, or three year initial term, and adjust our equipment discounts accordingly. As for the renewal, again Vivint is not unique in trying to hold you to your one year renewal, but after the initial term it should not be so hard to cancel. Clearly you had to go to extreme lengths, but it sounds as if you prevailed. By the way, one more great advantage of a FrontPoint system is that you can take it with you.
How does Vivint compare to other companies?
You charge $168.94 for a keypad, 3-doors, 1-motion, & 1-smoke & $42.99 on a 3 year service agreement. My company provides the same equipment package for $99.00 & $44.95 on a 3 year service agreement. The real difference is a professional installation, lifetime warranty with no trip fees for service, fixed monitoring rate, free battery replacements, free biannual inspections, & a free system move. The other thing is providing multiple jobs to infuse the local economy. Good thing is there is plenty of business for all of us.
Is this something that we as customers can come together to put an end to? We can't accept this kind of abuse by a company who's obviously had bad business practices since their existance which is why they've changed their name but not their abusive practices. Robert - sorry to hear about your bad experience.
It will be interesting to see how much longer the business model holds up, since so many jurisdictions are turning against it because complaints. The “seasonal” alarm sales companies – of which Vivint is one – are often referred to as “door knockers” for the method of going door to door. They employ representatives who sometimes push the envelope in markets all across the US. But there is a dark side - there are lots of complaints. The combination of high-pressure sales tactics and little time to reconsider the purchase prior to installation has resulted in fines and lawsuits against these companies all across the US.
If the burglar can't see the window sticker, or can't read the yard sign, sure enough he or she will break in. The state of Arkansas fined Vivint/APX $40,850 for over 40 violations in 2009. The state of South Carolina fined Vivint/APX $5,000 for violating South Carolina codes by having their license cancelled in another state . The South Carolina order references a $50,000 fine levied by Louisiana for utilizing unlicensed employees, violation of a Cease and Desist Order and engaging in false, misleading or deceptive acts or practices.
The good news is, financing is usually available and sometimes customers can take advantage of special deals that includes free professional installation. If everyone reading this can't see it's a big sales tactic. Unless you pay the 700 to a 1000 minimum it cost for equipment and installion. 95 percent of the BBB complaints are from the sales end of any door to door company. Now I'm not saying companies dont make mistakes or there customer service people don't get on power trips every now and then.
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